Daily Archives: March 25, 2014


Achieving Accountability in Service Organizations

Achieving Accountability in Service Organizations By Christine Hill Imagine if the engineers who were responsible for Apollo 13 just stood around waiting for someone else to do something when they heard those immortal words, “Houston, we have a problem”? No way! Everyone was scrambling to find a way to bring […]


The Elements of Collective Ambition

The Elements of Collective Ambition By Christine Hill Some companies come through hard times stronger than ever. How do they do it? They do not focus only on one goal (for example: profits or engagement). Instead, they form a shared sense of purpose. As referenced in last week’s article, a […]